Shipping policy

Last updated: October 18, 2026

Thank you for shopping with Willowlight. This policy explains how we ship your order and what to expect after you buy.

FREE SHIPPING ON EVERY ORDER
Shipping is free on all orders, to every country we ship to. No minimum order, no hidden fees at checkout.

PROCESSING & DELIVERY TIMES
- Processing: orders are prepared within 3–5 business days.
- Delivery: once shipped, orders usually arrive within 6–10 business days, depending on your location.
Delivery times are estimates and may be affected by carrier delays, customs processing, weather or other events outside our control.

WHERE WE SHIP
We ship worldwide. If your country is available at checkout, we can deliver to you.

ORDER TRACKING
Once your order ships, we'll email you a tracking number and link. Tracking information may take a little time to update after you receive it.

CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties, taxes (such as VAT) or customs fees charged by your country. Where these are collected at checkout, they will be shown before you place your order. If they are not collected at checkout, they may be due on delivery and are the customer's responsibility. We recommend checking your local import rules before ordering.

ADDRESS ACCURACY
Please double-check your shipping address at checkout. If you need to correct it, contact us as soon as possible, before your order ships.

LOST, DAMAGED OR DELAYED PACKAGES
If your order is lost, arrives damaged or is significantly delayed, contact us and we will make it right, including a replacement or refund where appropriate.

ORDER CHANGES & CANCELLATIONS
You can change or cancel your order free of charge before it ships. Once it is in transit, we can no longer modify it, but you can still return it under our 30-Day Money-Back Guarantee (see our Refund Policy).

QUESTIONS?
Email us at nuriyevfarid1@gmail.com